Neopets Unfreeze your Account

Has your Neopets Account been banned or frozen? I’ve written a guide to teach you how to acquire your account back! Learn how to get your account back, what can get your neopets account frozen, and if you truly deserve to be unfrozen. If you view the userlookup of your account, and you see the message “This account has been disabled.“, that means your account has been banned (disabled) by TNT. It happens. Sometimes, for reasons that can be beyond your control, your neopets account is frozen. TNT has their reasons, and trust us when we say that they are often wrong. To unfreeze your account, there are some important steps you should take. We’re here to help. Good luck!


There is a big difference between being locked out of your account and being frozen. First, let’s talk about determining if and why you were frozen.

Are you actually frozen?

So, you’ve just attempted to log in to your account and it’s not working. Before you fret, make sure you are actually frozen. It’s always recommended that you have a document on your computer wherein you keep track of the details of your account: all of your past and present passwords, PIN numbers, etc. because you never know when you might need to provide this information to TNT.

The best way to check if you are frozen is to log into a side account and then lookup your main account. You can either search your username in the bottom search bar or go straight to the userlookup URL. If you are frozen, you will see the sad Blue Grundo when you manually search your username, or you will see the following alert when you look up the URL:

Screen Shot 2017-02-18 at 11.40.02 AM

Do you see these? You’re frozen. Let’s talk about what to do next.

Why were you frozen?

When you first started playing Neo, or if you’re an “old player”, meaning that you’ve been around before major changes were made to the site in the mid-2000s, you might be familiar with the period of time when TNT would tell you why you were frozen; you would log into the site and there would be a notification giving you a reason why you were frozen. Unfortunately, we are not offered this consideration by TNT anymore. The reality is that you will not be told why you were frozen until TNT responds to a ticket that you submit, if you choose to do.

You’re frozen. Now what?

You might be guilty. You might know why you’re guilty, you might not. The reality is that both you and TNT make mistakes, and either of you might be right. Stay calm. Let’s talk about how you should approach the ticket submission process.


There is no way to have your account unfrozen by TNT without submitting a ticket. You must submit a complete and thorough ticket. Now, there is no way to know for sure why you were frozen; even if you are knowingly guilty of something, you cannot be sure that is why TNT decided to freeze you. For this reason, you do not want to admit to anything in your very first ticket submission, and you don’t want to list any assumptions you might have. Your first priority when submitting your ticket is verifying that the frozen account is yours, without question, and inquiring as to why you are frozen. That’s it.

Here are some tips for your very first ticket submission:

  • Be extremely thorough and provide all of the information that you have about your account at your disposal. This includes but is not limited to any and all passwords you have ever used, emails you have ever used, PINs you have ever used, the birthday and zip code associated with your account, notable items in your safety deposit box and closet, neofriends, users you have recently corresponded with on neomail, recent pets you have transferred and/or pounded from the frozen account, among others. Any practical information that will certifiably verify that the account is yours should be included. This is very important because TNT is infamous for often taking a very long time to reply to a ticket. You do not want to wait months for a ticket response only to have the response be about owner verification. Don’t give them any reason to doubt that this is your account is frozen! Then, you can get on to the more important correspondence.
    NOTE: TNT is extremely particular about email addresses. If you cannot provide the email address associated with your frozen account, there is a significant chance that your account will not be returned to you. For any reason, TNT may also ask you to provide the account’s original email address (i.e. the email address used to create the account); they don’t always do this, but if they do and you cannot provide the correct answer, your account may not be returned to you. For this reason, we highly recommend maintaining a document on your computer in which you keep track of all of the personal information about your account, most importantly the emails, passwords, and PINs, so this info is always available in case of an emergency.
  • Do not go into details about why you may have been frozen. Do you know that you are guilty of something? The reality of the situation is that you have no way of knowing why you were frozen until they respond to you, despite any inklings you might have. Do not give them any reason to be suspicious of you. You do not want to accidentally incriminate yourself unnecessarily. Wait for TNT to respond to your ticket and tell you what is going on. You could be frozen for a reason entirely unrelated to what you had intentionally done! You have nothing to lose; you should simply ask why you were frozen and leave it at that.
  • Be respectful and cooperate. I know that it might feel unfair, and I know that the possibility of waiting months to hear back about your account is not something to get over easily. Still, I promise that going out of your way to express your anger, frustration, sadness, and/or exasperation to great degrees will do nothing to garner you a quick response to your ticket. It’s okay to be upset and mention that you want to get your account back. That being said, keep it toned down as much as you can, and make sure you are approaching the situation as someone who wants to cooperate. As predictable as we want TNT members like Tony and Alice to be, they often are not, and you don’t want to risk annoying or insulting them. Play nice.

A note about the tricky Help Page

To submit your ticket, you will go to the Help page and click “Request Support.” From there, you can create a ticket.

The Neopets website is quite glitchy. Have you tried submitting a ticket, but you’ve found the ticket submission link leads you nowhere? The Help page and ticket submission form has a bit of wonky coding associated with it, but don’t worry!

If you’re seeing this, you will not be able to submit a ticket:

Screen Shot 2017-02-20 at 5.42.49 PM

This page appears to have redirected from, takes up the whole screen, and has the URL listed above (which is NOT /help.phtml). This is not quite what you’re looking for.

If you’re seeing this, you will be able to submit a ticket:

Screen Shot 2017-02-20 at 5.47.34 PM

As you can see, we’re at the appropriate URL and have remained onsite. All of the links on this page will work perfectly fine.

If you find yourself at the first example above, and you’re unable to submit a ticket, manually typing out the correct /help.phtml URL should redirect you to the onsite help page. Refreshing the page won’t work because the URLs are different, so make sure you’re directing your browser to the correct URL.

Sorry for this bit of trouble, but don’t let the site’s glitchy nature stop you from trying to get your account back!


As I’ve mentioned — and you probably already know — TNT is known for taking their sweet time to respond to tickets. If you’re wondering if there’s something else you can do in the meantime to express your concern to TNT, the answer is yes! Remember, just as you do not want to send in multiple tickets for the same unresolved issue (they really don’t like that…), you don’t want to go overkill on any of your correspondence. Still, there are a few things to do to continually let them know that you are waiting on their end to resolve your issue.

  • Email TNT at In your email to them, you need to mention your ticket number, which will be at the homepage of the Help page once you submit your ticket. You do not want to reiterate your entire ticket, and provide the copious amount of information that you (hopefully) submitted alongside your ticket. The point of the email is to remind them that you have a ticket full of information that needs to be resolved. Write to them with a message like this in mind:
    Dear TNT, I have recently come to find that my account, account name, is frozen. I have read the site rules and regulations, and I have found that I am not guilty of going against any of them. I have submitted a ticket: #XXXXX-XXXXX. Please review it and respond. Thank you.
    You do not want to be rude! This email is meant to be a simple reminder.
    If you do not receive a response to your ticket after 2-3 weeks, you can resend your email. You don’t want to spam them, but it’s okay to send continuous reminders over time.
  • Post on the Neopets Facebook page when it is active. While they do not post often, this is a very effective way of having your ticket made into a “work in progress,” which means that a moderator with TNT has been assigned to your ticket. This may or may not guarantee you a response, but it is certainly a step closer. For this reason, you should make the effort to monitor the activity of the Facebook page; you can turn on the notifications for that page, or you can join other online Neopets communities where people will likely let you know when the Neopets Facebook page is active. Whenever the Neopets Facebook page does update, you should leave a comment with your ticket number and politely ask for someone to take a look at it; the page is usually active for an hour or so after updating, and they will often reply to your comment and let you know that your ticket has been assigned to someone.


So you sent in your ticket, verified the frozen account as being yours, and waited…and waited…and waited. You get a notification in your email inbox that you have a response from TNT! Finally! This email should tell you exactly why you were frozen and, hopefully, what you can do to let TNT know that you are innocent or worthy of having your account returned to you.

TNT responds in a few ways: they will let you know what you have apparently done wrong and tell you that “the account will not be returned” to you; they will tell you what you have done wrong and leave it at that; or they will ask you for more information to verify your account. Despite the various options, none are necessarily a lost cause. Let’s talk more about what to do depending on why it is you are frozen.

Understanding why you were frozen

There are a lot of reasons users are frozen, and some of these reasons are fairer than others. That being said, TNT are much stricter about certain offenses compared to others. Here are some of the following reasons people are frozen and a bit more on what TNT thinks about them:

  • You were frozen for using a code or bot to cheat at games, auto-refresh, etc. TNT has very little patience for game cheating systems. Unlike a purchased UC, which can be refunded, or doing dailies on a side account, which can be an accident, users must (almost always, save for refreshing) go out of their way to intentionally cheat at games when they are guilty of this. For this reason, TNT will not be very forgiving of game cheating. If you have been accused of this by TNT yet you know you have not intentionally cheated at a game, this is likely to do with refreshing too much. Hopefully, clean account history and an honest explanation as to your innocence should be enough to get you unfrozen.
  • You were frozen for attempting to scam other users out of items, Neopoints, Neopets, or their accounts. TNT is very strict when it comes to scamming other users, because it puts the community in danger. It’s possible that you had a miscommunication with someone over neomail and they reported you, or that you were misinformed about the price of a specific item when trying to sell it to someone. You could have violated the terms and conditions without realizing it, and that does happen. Still, you’ll need to ask TNT for more details in regards to what you did (if they did not provide them) and make a case as to how you have played the game fairly thus far; any and all examples you can provide will certainly help. If you did purposefully try and scam another user, there is a good chance your account will not be returned to you.
  • You were frozen for offering services (such as blinkie making or web design) in return for items or Neopoints. It’s important to remember that services — anything from customization help to CSS making — must be free on Neo; it’s okay to accept gifts that people might give you as thanks, but you cannot encourage or require this. This is a very fine line, and sometimes users cross it without realizing it, or it may appear to TNT that you have done this because they don’t always have context for the service/item exchange. Make sure that if someone sends you a ‘thank you present’ that you make it clear via neomail that this was not necessary. Neomails are great evidence because TNT can see them even after you have deleted them.
  • You were frozen for multiple account abuse. Users often to dailies on their sides (especially Trudy’s Surpise) by accident, so TNT is used to users occasionally slipping up. If you were frozen for multiple account abuse, you’re likely guilty (and you know it) or you were using your side accounts to do something that affects other players. For example, it would be worse, in TNT’s eyes, if you were using your side accounts to vote in the Beauty Contest than it would be use your side accounts to spin Trudy’s Surprise. The former means that you could be taking something away from other players and making the game directly unfair. They don’t like that. Still, unless you are a serial multiple account abuser, this is not a very big issue that it tough to reverse.

There are plenty of other reasons for being frozen, but these are some of the most common responses, especially for those users that are, at least relatively, innocent. Now, let’s talk about what you should say back, especially depending on your situation.


Responding to your ticket after TNT has given you a heads up regarding your account is often the deciding factor that TNT will use when determining whether or not to return your account. You need to take into consideration why you were frozen and essentially make a gameplan, because there are a few different ways to approach your situation. First, you need to ask yourself: are you knowingly guilty, or did you make an honest mistake and feel you are innocent? You should know the answer to this: it’s intention vs. accidents. Buying a UC off-site and getting caught means you are a guilty party. Accidentally spinning Trudy on your side account means you made a mistake and have no “bad” intentions. Certain offenses are harder to play off as accidents than others, so keep that in mind.

Depending on which camp you are in, let’s discuss some approaches you can take when responding to your ticket.


It happens to everyone, even if everyone isn’t frozen for it: you break a rule that you didn’t know existed. TNT understands this, and sometime they need to freeze you to stop you doing whatever it is you’re doing, or to verify that you’re doing something by accident and want to work to fix your actions.

There are a few things you should include in your ticket if you feel as though you’re truly innocent, or you made an honest mistake about something:

  • Apologize. You did not know about the specific rule that you broke and you made an honest mistake.
  • Make it clear that you have since read, or re-read, the site rules. While you should have already done this (at least, in TNT’s eyes), mentioning that you have since re-read the rules will prove that you are making an active effort to be a better user. They will appreciate this!
    NOTE: If you broke a new(-ish) rule, such as rules regarding Trudy’s Surprise, make sure to mention this! It is much more in your favor to say that you were unaware of a recently-introduced rule than one that has been around for years.
  • Reinforce that you have a clean account history. A couple of warnings or silencings is nothing to be too concerned about; most active users have received one or two in their time. If you have never been frozen before, and you have never committed any serious offenses, make sure to bring this up. This will frame you as an honest and trustful user, and they want people like you playing the game.
  • Be respectful, and use correct grammar and punctuation. I know this will feel unfair, or that TNT acted too strictly for freezing you, but don’t take it out on them… yet. You are allowed to be displeased, but you want to cooperate. You can begin doing so by responding in a professional manner; it makes their job easier and they will appreciate it.

It’s obvious to say this, but don’t forget to mention that you have no intention of committing the offense you were frozen for again. Did you refresh too often? Did you spin Trudy’s Surprise on your side accounts for the Basic Gift Boxes? Make it very clear that you understand what you’ve done wrong and that you have no intention of doing it again! The point of reinforcing your clean account history is to make a point that they should trust you.

Now, there are some (very few, but they exist) users that are frozen for reasons they are completely innocent of, or so it may seem, depending. For example, if TNT freezes you for refreshing too often and accuses you of using an auto-refresher, but you are certain that you have not done this, there might be little you can do. You should certainly respond to the ticket and say that you are completely innocent of this; you can even ask how you can prove this to them, and they will usually respond and let you know if there are further steps you can. Appearing keen and cooperative is always in your best interest.


Listen, we are not here to judge. You have your reasons for playing the game with a little extra help (if you know what I mean) and we don’t blame you in the least. We’re sorry you got caught! Now it’s up to you to decide: do you want to admit that you cheated and apologize, do you want to play the fool, or do you want to give up? It may feel like it’s worth giving up depending on the offense, but let’s read through our options first.

  • Admitting you cheated and apologizing/reversing the damage as best you can is an option and it can work. I’m speaking with experience: I have, in my early and naïve days, purchased a UC and been frozen for it (thank goodness I know better now!). I explained to TNT that I had a very clean account history, which they could verify, and I reversed the original charge from having purchased the UC. With a screenshot of this evidence and a sincere apology, my account was returned to me. This is a risk, and you cannot guarantee that TNT will always be forgiving; still, they have made it clear to a huge majority of users that take this route that they are willing to return frozen accounts that have made off-site purchases and had charges reversed. If you were frozen for a different kind of purposeful cheating, such as multiple account abuse or restocking bots, it will be harder to convince them that you will stop because you cannot reverse the damage you have done. In these instances, you should sincerely apologize and reinforce that you have an otherwise clean account history; they may be willing to give you another chance because you admitted to the offense.
  • Playing the fool has worked for some users. Obviously, some very intention offenses, such as downloading and using restocking bots, cannot be played off as “an accident.” Other offenses, such as multiple account abuse, can, depending on the circumstances. Here, you will want to follow the steps under the “Innocent” section explained above. Do you understand English as a second language? Have you recently taken a long hiatus? Anything you can mention that will help your case — that you were unaware of a certain rule or two — can help you if you decide to take this route.
  • There are a few instances in which it might not be worth bothering. We don’t generally recommend this because it’s always best to kindly push for a response until TNT blatantly says “this account will not be returned.” You never know what could happen if you really try! That being said, if you are certainly guilty of scamming other players, using restocking bots a lot, or hacking accounts, for example, the possibility of getting your account back is so slim that you may not want to put forth the effort.

I cannot recommend a particular method over another when it comes to approaching your ticket because it very much depends on your account history and your specific offense. Remember to take those into consideration when crafting your response.


Did you get your account back? Congratulations! Remember to be careful with it in the future.

If TNT has made it clear after 1-2 messages that they will not be returning your account, it’s time to take some steps in another direction. You can decide whether you want to quit the site completely, rebuild a new account or one of your side accounts, or purchase a new main account. In the advent that you are not able have your account unfrozen, despite all of our wonderful advice, don’t fret, as we have many incredible main account packages available:


  • A note about different TNT mods: there are different members of TNT that respond to tickets, and they have different perspectives and moods. I cannot tell you which mods are “better” than others, and you should not lose hope because a certain mod is attached to your ticket. Follow this guide, be respectful, and be patient, and things will pan out how they will regardless of which mod you are assigned.
  • Yes, it is okay to use your side account while your main account is frozen. You can resume any and all normal activity, including dailies, on another account if you do not have access to your main account.

Author: Sarah

Neopets Paint Brush

Everything you need to know about paint brushes is in the following guide – from buying the brush to painting your pet, we’ve got it! Paint brushes are the items you use to paint your pets different colours. Such as turning your Kau from a Royal Kau to maybe a Spotted Kau? Paint brushes can only be used once, so decide carefully! Want to buy a Neopets Paint Brush? Want to use a Neopets Paint Brush? Do not even know what  a Neopets Paint Brush is? Read through this Neopets Paint Brush guide to answer any of your Neopets Paint Brush questions!

What is a Neopets Paint Brush?

In the Neopian world there are over 60 Neopets Paint Brushes for you to collect or use if you wish. People use a Neopets Paint Brush to paint their pets different colours. Some people use many paint brushes to change the colour of their pet but use previous clothes that were created by these colours.  The following are all the Neopets Paint Brushes you can currently obtain:

Purple Paint Brush

White Paint Brush

Red Paint Brush

Yellow Paint Brush

Green Paint Brush

Blue Paint Brush

Rainbow Paint Brush

Silver Paint Brush

Glowing Paint Brush

Striped Paint Brush

Shadow Paint Brush

Split Paint Brush

Invisible Paint Brush

Cloud Paint Brush

Disco Fever Paint Brush

Electric Blue Paint Brush

Fire, Fire, Your Pants On Fire Paint Brush

Speckled Paint Brush

Scritchy Sketchy Paint Brush

Skunk Paint Brush

Strawberry Fields Forever Paint Brush

Starry Paint Brush

Spotted Paint Brush

Checkered Paint Brush

Halloween Paint Brush

Christmas Paint Brush

Faerie Paint Brush

Golden Paint Brush

Lost Desert Paint Brush

Brown Paint Brush

Tyrannian Paint Brush

Baby Paint Brush

Pirate Paint Brush

Mystery Island Paint Brush

Orange Paint Brush

Pink Paint Brush

Ghost Paint Brush

Plushie Paint Brush

Darigan Paint Brush

Maraquan Paint Brush

Usuki Paint Brush

Snow Paint Brush

Royal Paint Brush

Grey Paint Brush

Starter Green Paint Brush

Starter Red Paint Brush

Starter Blue Paint Brush

Starter Yellow Paint Brush

Camouflage Paint Brush

Biscuit Paint Brush

Zombie Paint Brush

Relic Paint Brush

Woodland Paint Brush

Transparent Paint Brush

Maractite Paint Brush

Swamp Gas Paint Brush

Water Paint Brush

Wraith Paint Brush

Eventide Paint Brush

Get Off My Lawn Paint Brush

Stealth Paint Brush

Dimensional Paint Brush

Pastel Paint Brush

Polka Dot Paint Brush

Where to find Neopets Paint Brushes

If you are lucky enough you can get a random event giving you a paint brush. This is extremely lucky. The most common way to buy them is through the shop wizard ( not ssw) trades or auctions. Prices range from 30k to millions depending on the type of paint brush.


Here people will be selling paint brushes. Sometimes you may see them being sold for very cheap or others asking A LOT more for them than they are worth. It is a good idea to research how much a specific paint brush is that you wanting before buying. The simplest way to do so is to check the trades for other lots that are selling and how much they are seeking for it. An example of the Faerie Paint Brush search:


The pink box is showing you where you need to type the item name and the green boxes are showing you what other people are wanting for that specific item.  Some will want only NP others may want a mixture of NP and items, some wont specify what they actually want and in that case you will need to mail them and others will have them reserved for specific people. As you can see the currently market for a Faerie Paint Brush is at 2million NP (2,000,000np). Some brushes are available through the Hidden Tower (Must be 4 months to access it)


Here you have the chance to bid on a paint brush that is really cheap and auctions also allows you to bid more than 2 million Neopoints which is rather handy. You can scroll through pages of auctions that are going on or you can search specific paint brushes for you to look at.


People can also make sure that you are the only person that bids on the paint brush through NF only auctions. *Note: The following colours are not in forms of paint brushes but accessible in other means ( you will have to figure out).

Alien       Chocolate       Coconut       Clay       Custard       Garlic       Ice       Jelly       Mallow       MSP       Robot       Snot       Sponge       8-Bit        Mutant       Magma

How to use a Neopets Paint Brush

Using them is simple. Go to the Rainbow Pool with your paint brush in your inventory. Click which pet you want and it will be painted.


If your pet can not be painted a certain option than it will not appear.

Selling a Neopets Paint Brush

Sometimes you are given a Paint brush or you buy a paint brush and second guess your idea. You are always able to sell them to others. All you need to do, as mentioned previously, research how much it is worth and sell it to that price. Unless you want to sell to a re-seller, ( extremely cheap ) or gift to a friend. You can also put it up for auction for people to bid on it and if you are lucky the amount that has been bid maybe more than you were going to sell it for in the first place.

Some people will paint their pets numerous colours for the clothes that they can get from it. All you need to do is go to your closet to see if you have any clothes from the paint brushes. You can make quite a range of pets from painting them a few times. These are a few examples from painting a Shoyru; Zombie, Robot and Desert:


Alternatives to Paint Brushes

There are other way to get your pet painted and these can still cost you. There is the Lab Ray, Morphing Potions, Transmogrification Potions, Chia Pops, Fountain Faerie, Magma Pool, Random events, Neggs, other forms of potions, Magical Plushies and much more…


I believe the most asked question by newbies is; how do I paint my pet? The following is a quick step-by-step guide to help you find that perfect paint brush!

  • First, you have to see what colour you want to paint your pet. You can do that by click here.
  • Second, you have to go to the trading post and search the name of the paint brush you want. Most of the paint brushes you cannot buy from the shop wizard, because they are over 100k (100,000) neopoints. Meaning, you cannot buy them from the shop. Sorry, kiddos. You can also get paint brushes from other ways, such as Referrals, fruit machine, etc.
  • After you have searched for the paint brush you would like, see how much they’re asking for the paint brush, get that amount, and bid. Paint brushes range from 100k-1 million.


Notice how when you try to use your paint brush, there is no option to paint you neopet? That is because you must take it to the Rainbow Pool to have your pet painted!

  • Go to Shops > Rainbow Pool (it’s located on the main image map).
  • Scroll down to “Paint Your Pet” on the main page.
  • Select the paint brush and pet you wish to colour and paint it!

Neopets Captcha

Neopets has implemented a Captcha, which you have to go through everytime you want to visit someone elses UserLookup or PetLookup. Neopets made use of the highly sophisticated “reCaptcha”, which is marketed by Google itself. This smart Captcha’s motto is “Tough on bots, Easy on humans” (though I think Neopians tend to highly disagree).

If you aren’t attempting to mass view lookups, than the captcha only requires a click of a button indicating you are not a robot, than you’re free to pass through. If you are accessing the lookup through a VPN/Proxy, or attempt to view multiple lookups in a short amount of time (indicating bot-like behaviour), than you’ll be prompted to select images that all follow a certain pattern.

Neopets Captcha

The implementation of this neopets reCaptcha has come under some serious scrutiny from Neopians far and wide. Initially the implementation was made so you had to go through this pain-staking process to view your own lookups, however this was quickly reverted to make it only applicable to lookups of others. On August 1, 2016 they decided to remove the Captchas altogether after weeks of complaints after complaints from the Neopians. However that didn’t last long, as they decided to reintroduce the Captchas again on August 25, 2016.

Neopian Reactions in Regards to the Neopets Captcha

I’d rather have the CAPTCHAs on a few pages I don’t visit often than insurmountable lag on every page so let me be the first to say YAY (I’ve been hoping they’d do this for a couple days now l o l)

aren’t captchas supposed to make the site safer too????? after they got rid of the captchas everyone’s accounts were getting compromised lol i’m glad they’re back, they shouldn’t have been taken out to begin with imo

If they are worried about bots just allow us to make private profiles and set every account that has been inactive for the past so long to private, thats a better fix…

In other words, they don’t stop accounts being stolen at all The only argument that can be made is that they make it less likely for non-famous players with lots of assets to have their accounts broken into. But that’s a rubbish argument, as it is effectively saying that it is better for poor players to lose their accounts.

The only reason this is an inconvenience for me is just because of how often I check my own pets lookups/my own accounts and it makes it a chore to check on side accounts when I’m on my main.

I am glad to hear others have them. i thought maybe I was searching for names too quickly or something and had activated some sort of spam filter lol

This bites. As Recklesse said “the only thing it contributed to actual security was by stopping us visiting lookups that might, or might not, have a cookie grabber. So because some people don’t know how to protect themselves we all have to pay. Take responsibility for your own account safety people. It’s all about the server load. Security is really just a convenient excuse. As Herdy said before, if they really wanted to make the site more secure there are things they can do to accomplish that but they refuse.

Ughhhhh – I loathe the reCaptchas. I can’t visit userlookups or pet lookups at ALL with them active, because one of my adblocks blocks google scripts, and so I’d have to disable it and reload my browser to get it to work. Plus with noScript and since I have my preferences set as ‘click to allow any flash whatsoever’ it takes ADDITIONAL steps to try the reCaptcha. They are an absolute pain in the keyboard.

I think the number one security problem on the site is cookie grabbers, not people looking for specific accounts to break into. CGs don’t target specific users but only the random person who happens on to a page with one on it. The captchas give people a false sense of security. They do nothing to prevent CGs. Captchas lessen the number of people going to ULs and petpages thereby perhaps lessening their chance of being CGed but mostly they lessen lag.

Finding accounts with UC pets or high avatar counts or big galleries or whatever doesn’t make it any easier to breach those accounts. If it did, then the solution would be to not have user lookups and pet lookups visible at all. While you’re at it, let’s make sure nobody’s active pet is displayed on the boards. Oh, and we’d better restrict everyone to default avatars too. Hide everyone’s achievements and there’s nothing to target (though for many there’s no longer much point in playing).

Don’t have much to add regarding the usefulness, but they don’t bother me. It’s two clicks. I don’t visit lookups often (disinterest) but I just spent some time clicking through things and the extra clicking was barely noticeable. Don’t care if they stay or go.

I may be in the minority, but I would honestly prefer if TNT would get rid of most userlookup/shop coding abilities if it meant extra account safety. Partially because it’s a complete and utter pain to visit userlookups with reCaptchas anyway, so I don’t spend a lot of time looking at people’s beautiful userlookups anymore. Well, at least we can still visit shops without reCaptchas, so I guess it’s great that they didn’t ad reCaptchas for that or something.

The Captchas were for two reasons though. The bots sifting through people’s userlookups looking for targets not only gave the hackers targets, but it also was contributing to the lag. Because multiple bots doing thousands of page views a day, is a strain to the servers. I love that people are willing to be willfully ignorant of this fact just to “hold up” their baseless arguments.

I don’t think anyone is ignorant of that? It’s quite observable that the presence of captchas reduces lag, aside from anything else. People are just attempting to address this false impression people have (and that JS have encouraged) that captchas increase security. That and, you know, lag is only an issue because JS have rubbish servers. It’s a solution to a problem they effectively created.

But this is really a stupid reason to put reCaptchas up. That only means JS is very bad at combating DDoS or they have a very lame server that can’t even handle requests that very likely didn’t even hit any high in Neopets record where we didn’t get much lag from those requests. And besides, again, they can have other ways to find targets and not like having your UN means you’re doomed.

Also, after the experience during the Altador Cup, where reCaptchas were added to user ranking pages (allegedly because of those same ‘bots’), only to be removed again when it was realised that those ‘bots’ were mostly legitimate players checking the page. Who’s to say the perceived ‘bots’ in this case aren’t just all of us visiting each other’s pet and user lookups, and their servers just can’t handle it? We don’t know.

To be fair to them there are most certainly bots looking at those pages in high numbers. It’s not a case of regular user curiosity. But again, the only useful information entirely unique to userlookups that cannot be mined from other captcha-less pages is Last Spotted. Many cheaters target abandoned accounts, because there’s less chance of the owner turning up and trying to get stuff back. So, you know, captchas effectively increase risk for active account users

Oh I don’t even argue against the servers JS set up for this are sub par. But if it slows down the bots I honestly don’t care. I honestly don’t give two craps about viewing other people’s lookups and pets. I rarely do because of slower internet. And the flash for pets has never been fast, even under Viacom. And tbqh, I don’t really notice much more lag now than I did when it was with Viacom. I mean they have major tv networks under their belts, which surely they devoted more servers to.

They are definitely a pain… but I don’t think I heard of many people having their accounts compromised while they were in place. But since they’ve been gone A LOT of users have been targeted/compromised/frozen. So if it really helps keep our accounts safe, I can deal with the hassle. :I

Neopets Gender

Neopets Gender is whether your pet is a Male or a Female.


There is a total of three ways that you will be able to do if you’re looking to change the gender of your pet. The first one is by going to the lab scientist. If you would like to do that, you will simply have to purchase the 9 Secret Laboratory Maps for approximately 1,500,000 Neopoints from any place in Neopets, and then you will have to Zap your Neopets until he changes gender. However you will have to note that this is not recommended if you’re zapping a pet you like, because he will have the possibility to change species and colours, and he will be able to lose strength, defence and agility points. For that reason, it is recommended that you’re sure you would like to zap him by going to the Neopets Laboratory Map section of the game, where you will find the Yellow Scorchio scientist and zap him.

A second way is to fight the Lab Ray Scientist by himself, in the Battledome. However, to have him as a challenger, you will also have to purchase the Laboratory Map Set and from there you will have a chance to have him as a challenger. He will have a Strange Potion that is equipped with him, and if he manages to fire it at you, you will then see that the gender of your Neopet has changed, whether you like it or not. If your Neopet gender was Male, he will turn into a Female, and if the Neopet was Female in the first place, she will turn into a Male. You will not have to win against him in order to receive a gender switch, as he will only have to use the Strange Potion that he has. This can take few battles with the Lab Ray Scientist in order to be attacked with the Strange Potion, as he does not use it that often.

If you would like to receive the Scientistist as a challenger, you will have to go to the page that says Select a Pet, and from there you will be able to get him as a challenger. Note that you will need the lab ray if you would like to go there. The Neopets Secret Laboratory Maps must only be redeemed in your main account and therefore the Neopet that you want to change his gender must be on your main account. If TNT notices that you are trying to make a profit on your side account, you will be most likely warned or frozen, depending on the time you’ve been playing Neopets.


You will not have to fight the Lab Ray scientist or to zap your pet for a chance to have it change its color / species, go back to level 1 or to lose other points. You will be able to buy the Strange Potion by yourself. This is the potion that the lab scientist uses on you, however you will not be able to equip it as he does. You will be then able to use it on your Neopet to see that their gender have been successfully changed. Note that the Strange Potion can be quite pricey and can be ranging from 1 million all the way up to 2 million Neopoints. For that reason, only go for it if you have the appropriate budget. You will not want to waste months of savings over something that will change the gender of your Neopet. Choose wisely.

After that, you will be able to decide to purchase a Royal Boy Kyrii Morphing Potion or a Royal Girl Kyrii Morphing Potion. However, these are not that sought after because you will have to sacrifice your Neopet specie in order to have his / her gender changed.

Lastly, if you don’t mind about the specie of your Neopet, whether it changes or not, and all that matters to you is the gender, nothing else, you may want to try the Witchy Negg. CAUTION: however, this item doesn’t guarantee that the gender of your Neopet will change, and it has also a chance of turning your Neopet into a Moehog, a Lenny or into a Tuskaninny. It has also a chance to play with the intelligence of your Neopet to add or decrease points depending of the luck you will have.

In the past, people were able to change the gender of their Neopets by using the Cape of the Sun, although it does not work anymore. Once this item was equipped to your Neopet, that pet have had the possibility to change gender from Male to Female. However, Female to Male did not work back then. This no longer works because it was a glitch that was done by TNT, and therefore it was completely fixed. You will be able to use the Cape of the Sun without having to worry, as nothing will happen to your Neopets from now on if you decide to use it.


TNT have said in an editorial that if you change the gender of your Neopet, it will not be converting. That means, for the people who have unconverted Neopets that were obtainable back in the day, before April 2007, can change the gender of their Neopet without having to actually have their pets converted, which would be very unfortunate.

It is recommended that you do not use the Lab Ray as the main way to go after a gender change, because you will have a chance to have the color and the specie of your pet to also change, which is not something all people want if they have a nice colored pet. If you have the budget, simply buy the Strange Potion. If you do not have the budget to purchase that potion, battle a few times against the Lab Ray Scientist and he will be able to change the gender of your Neopet if he decided to use his Strange Potion, which will most likely happen.

Unlike before, where unconverted pets have had no change between a Male and a Female picture, now they do. They will look differently, in other words. The female pets will have longer lashes on their eyes than the males. If your pet is a Royal Boy, it means that this pet is a male. If he change its gender to a female, he will still be wearing the same clothes but the eyes will be different (because they will then contain fluttery lashes). Same thing happens if you have had a Royal Girl pet and you decided to change it to the ale gender.

If you are battling the Lab Ray scientist with a Royal Pet, you will have to know that doing so will not be able to make the pet revert back to the colour it was, and the clothes will not get back to the gender that is the opposite of the current one. If you zap your pet, which is not the same, and you happen to have a gender change, you will be able to notice that your pet’s apparence will have been changed. Zapping a Royal Girl pet by the lab ray and successfully having it change to male would make that pet a Royal Boy pet.

For the unconverted pets, if you change their gender, they will not turn from female to male or from male to female. Instead, the will be Royal Girl pets with the male gender or Royal Boy pets with the female gender. Strange, right? Well, that’s the Strange Potion is all about.

Neopets Birthday Recovery

Has it been years since you’ve logged into Neopets? Have you lost your neopets birthday used? Were you too young to play without your parent’s consent, was a fake birthday used when you signed up? Are you unable to remember what birthday you used to create your account? If you’ve finally given up guessing after getting locked out of your account for trying to guess your birthday too many times, fret no longer! Here at Neopets-Cheats we have a great solution. We can help you figure out the birthday to your old Neopets account, that you lost the birthday to!

Neopets Lost Birthday

There are a couple reasons you might need to know the neopets birthday that you used when you signed up. It could be to recover a frozen account, or to just log in normally. Unfortunately, most people who started playing Neopets when they were younger have experienced the trouble of getting birthday locked out of their account. It sucks, especially if you don’t have access to your old e-mail. Many that have lost their Neopets birthday, think it’s a lost caused, however, that is not the case. If you’ve recently logged in for the first time in a long time, you may see a prompt that says, It looks like you haven’t logged in for a while! For security purposes, please verify your birthday:

Neopets Birthday

If this has happened to you, we can help you out. All you have to do is give us your username. That’s it. After that, you will recieve your birthday instantly, assuming of course a staff member is online (if not, then within 12 to 24 hours).

Lost Neopets Birthday Price

The price for this service is only $10! In addition, if you’d like to make bulk purchases, discounts can be arranged. Paypal is the preferred method of payment.

Use the form below to begin the first step to getting your old neopets account back!

Contact Us

Your Name (required)

Your Email (required)


Your Message

Is Neopets Down for You or Everyone?

It’s a beautiful day outside, the birds are singing and the sun is bright high in the sky. You wake up feeling refreshed and determinate how you will spend this beautiful day: playing Neopets until 3:00am. Your turn on your computer, you go to and then the worse happens… NOTHING. You ask yourself, is Neopets down. If so, is Neopets down for me, or everyone?

It doesn’t load, or it takes too much time to load and eventually the connection is lost. No clear signs of it being down, no crying bright Red Pteri welcoming you with the terrible message “Neopets is temporarily offline”, nothing at all… and you clearly start to panic. What to do? Is this just me or is my internet connection? So many questions, but no answers.

Stop! Don’t panic! I’m here to help you! The first thing you need to do is to go to check if the site is really down or not. For this, you can use some pages like DownForEveryoneOrJustMe, IsItDownRightNow or CurrentlyDown – You’ll see a little space where you need to write the name of the domain that you want to check. In this case, you’ll have to type in ‘’ without the www or http. The page will take a couple seconds to load and get the data from the site, and it will show you the result.

You’ll either get a page saying that the site is currently down, or if the site is up. availability chart

What to do if Neopets is down for everyone?

Looks like the site agreed and noticed that Neopets is down for everyone. Websites go “down” for a number of reasons. They may be doing maintenance on the site, or the server it’s on may be having problems and had to be reset. Usually, TNT will let the community know beforehand when the site will be in maintenance by publishing it on the news, like the followed example:

“ATTENTION NEOPIA – Please be aware that may experience occasional downtime due to scheduled maintenance by our server providers between 8:00 AM Tuesday, Jan 12 – 8:00 AM Friday, Jan 15 NST/PST. During this time you might find the site unavailable, so any further updates from TNT can be found on our official Facebook or Twitter. Sorry for any inconvenience this might cause!”

Neopets Down

So a good way to not be surprised when the game is down, is to check the News often. If you forgot to check the news recently, and Neopets is not working, you should check their Facebook or Twitter page in order to see if they have announced anything related to this. At the same time, you’ll be able to check if anyone else has commented about sharing the same issue on their pages, which will also help you to make sure that is indeed a general down time that the site is suffering.

Now, the only thing that is left to do is waiting for Neopets to get back up, which might take minutes or hours. You can get updated by checking the official Neopets social network pages or, by just refreshing the site once in a while.

What to do if Neopets is up but it won’t load for me?

If all the sites that check if a site is down or not, are telling you that Neopets is running without problems, then there is something bad in your side… which might be a little bit more problematic, but don’t worry, there are things you can do to try to fix this problem. First things first: are you using an internet connection in which you’ve successfully enter Neopets in the past? You are sure that Neopets is not blocked in your computer or that you’re not using a public connection that blocks sites of games? (That last thing is pretty common in schools for example).

Neopets Down

If you are sure you should be able to get inside Neopets, try deleting the cookies of your browser. This is pretty helpful and tends to work most of times when a problem like this pops up. You don’t know how to do this? Then check the instructions for the browser you are using below:

1) Internet Explorer: Start by entering the browser, go to Control Panel and click twice in Internet options. You’ll see a ‘Delete temportal files’ under the general tab, which you’ll need to click and then select the ‘cookies’ option when the popup window appears. Delete, wait a few seconds and it will be done.

2) Firefox: Click on the Firefox button, select Options and go to Privacy. After this, select the ‘Show Cookies’ button which will appear on the right side. Select the History menu and pick out ‘Clear Recent History’, make sure you select to delete everything. Go to the details by clicking on the arrow and Clear all cookies. Might take a few seconds to load as well, just let it run.

3) Chrome: Start by clicking on the Settings and then ‘Show advanced settings’ which will appear by the bottom. Under ‘Privacy’ click on ‘Content Settings’, and then click on ‘Cookies’, redirecting yourself towards ‘All cookies and site data’. Select to Remove them All.

4) Safari: Click the Safari preferences, going then to ‘Privacy’ and check their Details. You will see a list of sites that are storing cookies inside your computer and you can remove single sites by clicking the ‘Remove’ button and selecting a site or to ‘Remove All.’ Finish the process by clicking on ‘Done’.

5) Opera: Go to the ‘Settings’ at the top of your browser and then select Advanced Preferences, which will give you an option to click on ‘Cookies’. Here you can accept all cookies, accept cookies only from sites you visit, and never accept cookies. The best choice would be to accept cookies only from sites you visit. Finally click on ‘Delete new cookies when exiting Opera’ and restart the browser.

After cleaning the cookies of your browser, close it and open it again. If Neopets still doesn’t load for you, try a different browser and if the process repeats itself, then move to this steps: Check all I/O cables, including those attached to your PC, router, network, and cable or DSL modem. If you’re on a wireless connection, try plugging in with a cable. Next, try restarting your computer and, if applicable, your router and/or modem. Restart, not reset: just unplug them, wait 30 seconds, then plug them back in again and let them reboot.

Is Neopets Down

If nothing of this works, then the problem might be a little bit deeper. Consider sending a mail to telling them about your bug report. Most likely they will be able to tell you if there is anything wrong with your current connection to the game.

If you have done some major ilegit activities inside Neopets you might have been IP banned from the site. If you want to check if this is true, change your IP by using Incognito mode in Chrome (easiest way in case you don’t want to download a program that does it for you) and if the game does load in Incognito mode, then you are most likely IP banned. If this is correct, all what is left is to send a ticket to the same mail shared before, or to just continue playing the game with a new IP by using a VPN.

I hope this guide was helpful in order to inform yourself and fix your problem! Happy playing!

Neopets Side Accounts Guide

Side accounts are essential for regular players that want to do more than the bare minimum in pet trading, but they have their other uses too! There are a lot of reasons to want and need to use them, but there are a lot and I mean a lot of rules when it comes to using side accounts. So, read more below to make sure that you know exactly how, when, and why you can use your accounts.


Users are allowed to have five accounts on Neopets. Generally, users play on a main account and then have anywhere from one to four side accounts. The biggest difference between a main account and side account is that Neopoints and items can only be earned on main accounts. A main account is the account in which you play dailies, buy and sell items, and make Neopoints, as well as collect avatars and train BattleDome pets, among other things. That means you cannot do dailies, play BattleDome, or collect certain avatars (such as the Forgotten Shore Avatar, because you would be collecting items and Neopoints from the Shore while trying for the avatar), among others, on side accounts. So what can you do on your side accounts? Anything besides making neopoints and earning items! These accounts can be used for holding pets, using a lab ray, having another gallery, or chatting (especially if you’re silenced on your main account for any reason). A side account is not a primary account, and it won’t be used as frequently as a main account. Still, they can be super useful!

Before you start creating and using side account, it’s very important that you study the rules that apply to sides. This is particularly important because misusing a side account puts your main account at jeopardy of being frozen. TNT doesn’t mess around when it comes to multiple account abuse and neither should you!


This issue tends to be the biggest concern for people in regards to their sides. To get items/neopoints on a side account, you can do the following:

  • Directly send items to your side account(s) from your main
  • Send a piece of junk to your side account from your main, and then use that piece of junk to create a trade on the Trading Post between your main account and side account. Remember, you cannot use the Trading Post on your side account to trade with other players – only yourself!
  • Set up a trade or auction and transfer neopoints from your main to your side(s), and then buy whatever items you like from user shops/adopt and pound pets/etc.


The first rule of using a side account is making sure that you only do something on your side account if you’re certain that it’s okay! Otherwise, check out the lists below that list what is and is not allowed on side accounts:

▻ DO:

  • Start a gallery! Storing and displaying items on side accounts is okay. Make sure the items that you’d like to put in your gallery are safely transferred from your main.
  • Store pets! Let’s be honest – 4 or 5 (if you have Premium) pets is not enough. With new pet colors coming out regularly, you need to collect them all! Okay, well not all, but there’s no shame in wanting to hoard all of the Peophins. You can hold up to 4 pets on each of your side accounts, meaning that between a main account and four side accounts, users can have 20 or 21 (if you have Premium) pets. Feel free to adopt/pound/transfer pets.
  • Pound surf! Looking for a new pet to love? Looking for a new lab rat? Whatever the reason may be, you are free to adopt/pound/transfer pets on side accounts, and this includes surfing the pound and hopefully finding your next permie!
  • Have a lab ray! You are allowed to have up to five lab rays, meaning one on each account. You need to buy a new lab map set for each side account. Remember that you can only use Lab Cookies on a side account if you do not have a lab ray on your main account (see the Editorial response).
  • Collect certain avatars! It is okay to collect avatars known as “clickables,” meaning all you need to do to earn them is to click certain pages. As well, you can collect pet avatars and most lendable avatars. That being said, some avatars come from dailies, playing games, restocking, and battling someone else’s pets, meaning they are not okay to do on your side account. If you’re considering doing some mild avatar collecting on a side, proceed with caution and double-check that the avatar you’re collecting is legal.
  • Redeem and purchase Neocash! You can redeem Neocash cards or buy through the site (we recommend using the cards and only purchasing via paypal if necessary, for your own security) on sides. This is one of the best ways to get gift boxes to transfer your NC items between accounts.
  • Collect NC freebies! Occasionally, the NC Mall will release free gift boxes and goodie bags. You are free to collect these on each of your side accounts!
  • Join a guild! You are free to join a guild on every account you have. In fact, you can even create your own guild(s).
  • Create a Neohome! If one Neohome is not enough for you, feel free to create a second (and third and fourth and fifth) on your side account. Make sure that the items that go in your side account Neohomes are safely transferred from your main.
  • Complete random Faerie quests! You are allowed to keep items and neopoints from Random Events on side accounts, and this means you can also complete Faerie quests that may appear. Make sure the item(s) that you give the Faerie is transferred safely from your main account.
  • Train your pets! It is okay to train your pets at the Swashbuckling Academy, Mystery Island Training School, and Secret Ninja Training School. Remember that any dubloons or codestones that need to be used as payment should be safely transferred from your main account. You can take advantage of free training on a pet’s certain day.
  • Achieve pet awards! If you have a pet on a side account that is itching for a Book Trophy or a Gourmet Food card, you are free to send books/foods/etc. to your side account and help that pet achieve its goal.
  • Enter certain contests! Some contests give no neopoint or item prizes, so you’re free to enter them from your side accounts. Notice that I said enter the contests – not vote!
    • Beauty Contest
    • Customization Spotlight
    • Pet Spotlight
    • Site Spotlight
    • Neohome Spotlight
    • Userlookup Spotlight
  • Use your side as a main if you are frozen! If you are frozen on your main account for any reason, you are free to use a side account as a main account in the meantime. If your main is unfrozen and you no longer want to use it as your main account, you can continue using the side account as your new main. It is okay to transfer main accounts but it is not okay to jump between accounts (i.e. making neopoints on your side one day and your main another day). Use common sense with this one (see the Editorial response).

▻ DON’T:

  • Do dailies. Most dailies give (cheap) neopoint items or pure neopoints, and we know that is not allowed on side accounts; this includes but is not limited to spinning wheels, visiting Coltzan, Grave Danger, visiting the Lost Tomb, and playing Kiko Pop. You can do very certain and few dailies that give no prizes such as Deadly Dice. Use common sense!
  • Purchase Premium. It is against the rules to have Premium on multiple accounts.
  • Play games. Playing games earns neopoints by sending scores. If you want a nice trophy for your side account, you’re out of luck. Practice games and submit scores on your main account only. (This includes NeoQuest, Sewage Surfer, and the like.)
  • Use the Trading Post or Auction House. It’s okay to use the TP or Auctions to transfer items/neopoints between your own accounts, but it is not okay to use the TP or Auction to exchange items/neopoints with other players even if the neopoints you are using came from your main account. If you have business to attend to in the Trading Post or Auction House, simply do it on your main account and transfer the item(s) to your side(s) afterwards.
  • Open a shop. While you will not get frozen for having a shop on a side account, you can get yourself into trouble by selling items in it. Keep it empty! It doesn’t matter if the items you’re selling come from your main; sell them there.
  • Open a bank account. It is not against the rules to store neopoints on a side account, but opening a bank account gives you the opportunity to collect interest on those neopoints. Remember: earning neopoints on a side is against the rules! While you theoretically could store neopoints there and avoid collecting interest, it’s better safe than sorry to keep your neopoints on your main account where you can collect interest.
  • Use Fortune Cookies. While Fortune Cookies are super useful NC items, and while most NC items are allowed on side accounts, taking advantage of fortune cookies on side accounts is mostly prohibited. You cannot open Faerie Quest Cookies, can only open Lab Ray Cookies if you have no lab on your main account, cannot open Training Cookies, cannot open Upcycle Cookies (because they can give neopoint items), and cannot open Games or Wild Card Fortune Cookies. You are expected to open NC Fortune Cookies on your main account and send the items inside to your sides if you would like them there. That’s a lot of cookies to avoid!
  • Play Trudy’s Surprise. This should come as no surprise: you cannot play Trudy on a side account because it earns neopoints. Even if you only want the boxes and you donate the neopoints to the Money Tree, you cannot play Trudy’s Surprise on a side account. Don’t look at me, I don’t make the rules. Disable Trudy from appearing on your side accounts under Preferences.
  • Play in the BattleDome. BattleDome wins give neopoints and prizes, so this is off-limits for side accounts.
  • Collect monthly freebies. You cannot get free neopoint items on your side accounts – stick to free NC only.
  • Participate in plots. Plots may be fun, but they give out too many neopoint items to be completed on side accounts. Stick to your main where you can earn the applicable avatars and site themes!
  • Restock. You should only be restocking on your main account. If you get temporarily restock banned, it is against the rules to continue restocking on a side.
  • Enter certain contests. Some contests give neopoints and items as prizes, so they cannot be entered. This includes:
    • Better Than You
    • Lenny Conundrum
    • Caption Contest
    • Mystery Picture Competition
    • Story Telling Contest
    • Poetry Contest
    • Random Contest
    • Gallery Spotlight
    • Adventure Spotlight
    • Art Gallery
  • Vote in contests. You cannot vote in any contests on your side account, including the Beauty Contest and the Customization Spotlight. If you want to vote, do it on your main! Advertising should be done on whichever account is entered in a contest.
  • Use your side as a main when you are suspended. If you are silenced or suspended, all rules about main and side accounts still apply. Wait it out.


Take a deep breath. We’ve all accidentally done something we weren’t supposed to do on a side account. It’s important that you learn from this mistake and be extra careful not to do it again. That being said, there are steps you should take to make sure that TNT knows you are not abusing multiple accounts.

The first thing you should do is donate any items and neopoints you’ve accidentally accumulated to the Money Tree. At least something good will come out of your mistake!

Otherwise, very infrequent slip-ups won’t get you frozen. TNT understands a few human errors, but do understand that multiple errors will arouse suspicion. Take precaution against making these mistakes by changing your site theme or setting PINs different from your main.

Neopets make mistakes too…


  • If you want to know about experienced/loyal/aged user perks on side accounts, check out our Loyal Users Guide.
  • You cannot use the Neopets Referral Programme to create your side accounts. Click the link to learn more from our guide.
  • If you think anything about side accounts is vague or dangerous, let TNT know by sending in a question to the editorial! Get your friends to do it too, for a quicker response.

Author: Sarah

The Neopian Times Guide

If you’ve ever wanted to hear about the happenings of Neopia, read some original comics, or perhaps ask TNT a question, you’re in luck because Neopia has its very own newspaper — The Neopian Times! This user-based “paper” is released every week by Saturday and is full of many informative and entertaining goodies. Read below to learn how to access the times, get published, and more!

The Neopian Times mascot— the White Weewoo!


The Neopian Times began being published in Winter 1999-2000. It looked much different than it does today! Before its revamp, it was a white page with simple bolded headers, and there were far fewer featured articles. Here is a snapshot of how The Times looked in its second issue:

6 February 2000 issue, edited by “Josh” a.k.a. Mr Shankly

It included puzzles, comics, and stories/serials, all user-submitted, which is not too different than much of the content used today! As The Times became more refined in its design, it also added new regular articles like the Guild Spotlight.

The Times has gone through many revamps since becoming the slick and organized paper it is today. Its other notable format included a table of contents and this famous banner:

And of course, we cannot forget this fantastic and nostalgic layout!

Back when some entries were sent via email!

Today, this is what The Times looks like!

Issue 172 right in time for the holidays, as you can see!

There is a navigation bar in the top, right corner of the screen that can take you to the articles, short stories, and more if you’re looking for something specific. We’ll get more into those sections soon!

Past editors of The Times include Mr. Shankly and Felicia, a.k.a. Snowflake. Darcy, a.k.a. Droplet, is the current editor.

▻ The Mascot

The White Weewoo is The Neopian Times mascot. It has been the unofficial symbol of The Times since 2003. In 2002, a user was adamant about achieving a White Weewoo petpet for one of her pets, to resemble Harry Potter’s white owl Hedwig. The user and her friends submitted tons of content to The Times, subtly and sometimes not-so-subtly mentioning a White Weewoo — which had yet to exist in Neopia — in order to push TNT to create one. The user achieved her goal on 28 October 2003 when the White Weewoo was officially released!


The Neopian Times is a newspaper that features opinion and advice articles, stories and serials, comics, spotlights, and an editorial, all user-submitted. It is important that articles be entertaining, useful, informative, appropriate, and within the diegetic universe that is Neopia. There are important guidelines that need to be followed for every submission, otherwise a submitted article will be rejected. These guidelines are not content-based — you can certainly let your creativity run wild when it comes to submissions!

▻ Articles

Articles in The Times cover a wide-range of informative content and activities in Neopia. These are non-fiction guides, streams of advice, and various information. Game guides are very popular articles, as well as guides on how to obtain certain tricky avatars such as Bon Appétit (from the Kelp restaurant) and guides on how to peruse different Neoboards with their particular lingo. These articles should always be truthful and verified, involve as much necessary information as possible, and be accessible for readers of all levels. This is a site for all ages, and it’s up to those who write articles for The Times to make some of the more difficult aspects of gameplay simpler so everyone can understand!
NOTE: Article word count = 1,000 minimum / 50,000 maximum

▻ Short Stories and Serials

The Times features short stories and series of single stories, all fictional and written by users. The content of these stories must be completely within the world of Neopia and, with few exceptions, cannot involve anything that wouldn’t be found there; for example, if you were writing a story and a character was scared of a spider, they would actually need to be scared of a Spyder, because plain old spiders are not found in Neopia! It’s important that these stories be entertaining, whether they be happy or sad or funny or anything in between. Most importantly, they need to be original! There have been a lot of issues of The Neopian Times, and if a story is not original, it will easily be forgotten (if it can even get published)! Short stories are one of the original and most popular aspects of The Times.
NOTE: Short story word count = 1,200 minimum / 4,000 maximum
NOTE: Series word count = 1,5000 minimum per part / 50,000 maximum per part

▻ Comics

The Neopian Times has its own page of comics that is arguably its best and most popular content every week. These comics are often very funny and make fun of some of the sillier happenings in Neopia, such as the behavior of trolls in the Pound Chat or feeding those troublesome kads. Controversy and light teasings are not off-limits and this mockery can be seen in the comics every week. Drawing talent is not necessary — as long as you try your best and the quality of the scan/image is nice, it doesn’t matter if you draw like a 2-year-old or if you draw like M.C. Escher. For those players that do not speak English as a first language, make sure the text in your image is grammatically correct since TNT will not edit the comic .jpg/.gif to fix spelling or grammar edits; post on the boards or ask a friend to double-check your image before you submit it!
NOTE: File size max = 2oo KB, 470 pixels maximum / .jpg and .gif only

▻ Editorial

The Editorial is a very important part of The Neopian Times. Here, users and TNT can finally be on the same page about some things every week. Users can submit questions and Country Queen (CQ), the current Editorial editor, will pick and answer some questions for the following week. Because the editorial comes out every single week with The Times, many of the questions are very current and about current glitches or miscommunications. CQ generally does not answer questions that have been answered in past issues (such as inquiries about KeyQuest, which is a very popular question). If you ask a question but do not want your username to be displayed alongside the question, for whatever reason, simply mention this at the end of your question and your UN will be removed.
NOTE: While getting an article, story, or comic published in The Times will get you a trophy for your lookup, having a question answered in the Editorial does not award a trophy or count towards the avatars.


There are very important guidelines and rules when it comes to what sort of content makes its way into an issue of The Neopian Times. While I mentioned the word limits above, there are a lot of other rules. Some brief guidelines can be found on the submissions page. Otherwise, let’s go over some of the DON’Ts in depth!

  • All Neopets rules apply to The Neopian Times.
  • Mild cartoon violence is acceptable, but no blood, gore, etc. is permissible.
  • All content of stories, serials, and (most) comics needs to be realistic to the Neopian universe. This means that things/people/Neopets/items/etc. that do not exist in Neopia should not be part of stories, including but not limited to male Faeries, most technology outside of the Virtupets Space Station (this includes video games, telephones, and televisions), vehicles like cars and planes, police, incurable disease, non-existent pet colors, Neopia origin stories, and any animal, hybrid, or creature that could not be found in Neopia.
  • All spiritual and political topics are not allowed, including but not limited to religion, politics, seances, cults, and origin stories.
  • Adult topics are not allowed, including but not limited to child custody battles, excessive death, prisons, and romantic relationships.
  • Any mentioning of the existence of Jelly World is not allowed.
  • Users should not mention on-site penalties like being frozen or silenced, unless they are mentioning it off-hand or briefly in a guide. Rules should also not be listed or explained, as it is up to users to read the official rules and not rules that have been summarized by others.

Once your appropriate submission is sent in, you will receive a word from the editor in 3-10 days with a neomail that explains if your submission has been accepted, rejected, or held over for a possible future issue. The reasons for rejection will be listed, and you do have the option of “fixing” your submission and re-submitting. If your article is being held over, you do not need to re-submit; rest assured that they have it, and you’ll hear back about it (again) soon!

You can co-write articles with your NeoFriends. Simply add their UN to the authors’ box when you are submitting your piece and you both will receive eligible trophies and avatars if the piece is published!


Being published in The Times definitely pays off! Any published author gets a shiny golden trophy for their lookups:

Neopian Times Champion! Good job!

If you get published multiple times, the amount of trophies you have won’t grow, but underneath your trophy will say x2, x3, x4, etc., based on how many times you’ve been published.

There are also two beautiful avatars that can be “won” from submitting to The Neopian Times. But don’t get your hopes up too quickly because these are tough to get and take a lot of dedication and patience!

Get published in The Neopian Times 10 times.

Get published in one of The Neopian Times’ every 50 issues,
i.e. issues ending in ’00’ or ’50’ (beginning since Issue 200).

Getting published in “landmark” issues like #300, #350, etc. can get those authors some other interesting and special awards, such as the prized Neopian Times White Weewoo Plushie!


  • You can access past issues in the The Neopian Times archive, and issues 1 to 150 at this archive.
  • Chet Flash is a name you might see in The Times. He was created by the Neopian Times Writers’ Forum for really no reason besides to have a never-before-seen-nor-heard character that could be namedropped every once in a while. You may see his signature line, “Chet Flash wuz here,” but you’ll never see the man himself!
  • The editor and artists pick the images that are displayed with the stories and articles in The Times. The images that are displayed with the stories are generally original, unique images never before seen!

Author: Sarah

Games Master Challenge 2016

While it is all fun and games to play Neopets, things always get a little interesting during the annual Games Master Challenge. This year, the GMC lineup features our usual cast of AAA and his lovely cousin Lulu; the two have paired up with Taelia and Ember, the Snow and Fire Faeries respectively, to return for an exciting new bout of challenges! Ember is running her own team called Fire, and of course Taelia is representing her own element, Snow. There will be a full 7 days of exciting game themed challenges where each day you’ll complete anywhere from 2 to 5 games with varying goals, equaling to a total of 24 game challenges!

 Beginning 23rd November and running through November 30th, you will need to assign yourself a team in order to compete in the 2015 Challenge. You can heat up the competition with Ember in Fire, or you can freeze your opponents by aligning yourself alongside Taelia in Snow. Upon choosing your allegiance, you will be provided with Team Swag (a wearable, Flames or Snowflake, depending on the team you chose) and you’ll have access to the Daily Challenge page. The challenge page will update with new challenges every day at 12:00:00 AM NST.  Most days you will have a full 24 hours to complete your challenge, though your first challenge will run for a day and a half, November 23 – 24.

(On November 25th, the Games Master Challenge DID NOT update at midnight, it did not update until around noon that day. As of now, there have been no reports of Neopets extending the 2nd day’s challenge for those who were unable to complete the challenge due to this unfortunate delay. November 26th’s challenges updated on time and it seems the GMC is going along schedule despite the delay.)

Alongside AAA’s daily challenges, Lulu is offering her own set of Daily NC Game Challenges as well. To participate in Lulu’s games, you’ll want to head on over to the NC Mall and purchase a Games Master Challenge NC Ticket Pack at 700 NC. Each day Lulu is awarding a NC wearable for participating in the fun and completing her challenges.  While this added feature will create additional prizes, it will not count toward the regular GMC progress, you will complete them separately. If you would like to complete these challenges as well, you will have to do so by spending real money.

Games Master Challenge

Prizes are awarded upon completion in either challenge, NC or Regular. Each challenge, like its prize, is based around your team. If you’ve joined the Snow team for instance, one of your challenges may have a ‘fire-themed’ game challenge, and similarly, your prize may be Snow related. Going to the Challenge page after completing your goal, you will notice that the greyed out prize box has changed to colored; this is an indicator that you’ve successfully completed a challenge. On the Progress page you’ll be able to find the challenges you’ve completed on a larger scale and all consistently on one page, challenges that have been completed on the day they were released are shown with a gold check mark while challenges that have been completed, but not on time, are shown with a green check mark. Usually, there is a bonus prize at the end of the event for completing the challenges on time.

Neopets Secret Ninja Training School Guide

If you (and your neo-wallet) work very hard at training your pet, there will come a time when it graduates from both the Swashbuckling Academy and the Mystery Island Training School. Once this is the case, you’ll need to take up training at the Secret Ninja Academy, also found on Mystery Island. This is only for elite BD pets, so you won’t be able to access it otherwise!


It’s not called “secret” for nothing! The Secret Ninja Training School is located on Mystery Island, up the stairs of the volcano next to the regular Training School. You can find it based on the picture below (or just click the direct link above):

If you don’t have a pet that is eligible to train here — i.e. a pet that is at least level 250 — then  you will get the following message:

Don’t have your feelings hurt! Just train harder.


Training here is exactly like Mystery Island Training School. You simply enroll your pet in a specific course and then pay the codestone(s) required to complete that course. Unlike the MITS, you can cancel the course you selected in order to choose a new course; the only catch is that you have to wait a full 24 hours before you’ll be able to select a new course at all.

Course Type Your Pet’s Level Cost (in Red Codestones) Length of Course
Intermediate 250 1 codestone 4 hours
Adept 300 2 codestones 6 hours
Advanced 400 3 codestones 8 hours
Expert 500 4 codestones 10 hours
Master 600 5 codestones 12 hours
Grand Master 750+ 6 codestones 12 hours

You can train all of your stats here: Strength, Defense, Health (Endurance), Movement (Agility), and Level. Just as with the Swashbuckling Academy and MITS, you cannot train your pet’s stats above twice its level, so always keep your pet’s level in mind!

Cutting down on training time

If 12 hours is simply too much for you to wait, you can head over to Noda’s Fortune Cookies (NC Mall) and purchase a Training Fortune Cookie. They currently cost 125 NC and reduce your training time between 30% and 75% for five days.


While the Swashbuckling Academy takes dubloons and the Mystery Island Training School takes tan codestones, you must pay for your courses at the Secret Ninja Training School with red codestones. These are generally more expensive than tan codestones, though you are able to use less codestones for a much longer amount of time (see the table above).

Cui Codestone

Kew Codestone

Mag Codestone

Sho Codestone

Vux Codestone

Zed Codestone


There are a couple of ways to get red codestones:

  • Make your own! You can throw one of every tan codestone into the Mystery Island volcano and you will receive one random red codestone in return.
  • Purchase from regular Shop Wizard or Super Shop Wizard (SSW). Prices fluctuate occasionally but they are otherwise what you’ll generally see them at on SSW. Because so many players now have SSW, particularly “elite” restockers and resellers, SSW tends to dictate the prices of items more correctly than regular Shop Wiz.
  • Win them in the Battledome. Red codestones can be given out as a prize in the BD. This happens mostly commonly with Jetsam Ace in the Premium-only Cosmic Dome. For non-Premium members, they are given out as a general prize in any dome, but it is quite a rare occurrence. (They say that Koi Warrior has the highest chance of giving them out, though!)
  • Try your luck at the Money Tree. Hey, you never know!


You may notice there’s a small shop in the Secret Ninja Training School. Here, you can buy some relatively cheap goods, listed here.


  • You are free to train any eligible pets on your side accounts. Make sure that the codestones or NP to buy codestones for these side account pets are from your main account!
  • Just like with the Swashbuckling Academy and Mystery Island Training School, you can receive super bonuses at the Ninja School. Here, though, you will always receive at least two extra bonus points instead of one!

Author: Sarah